Ordering FAQ

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my order

You must be 21+ to shop with us. You must present a valid form of ID showing that you are 21+ for your order to be released upon delivery.

From the moment you enter our website through the delivery of your order, and beyond, our team is here to help you. Please send any inquiries or issues to our Customer Experience team at archerroose@taprm.com. We request any after delivery issues be brought to our attention within 3 days of delivery.

After your order has been placed, you will receive an confirmation email with a link to yours tracking. If you have not received this confirmation email, or are having issues retrieving the information, please contact us at archerroose@taprm.com, and we will provide further assistance.

TapRm recommends taking the following steps when receiving your package in order to ensure the safest interaction possible

Wear a mask the whole time when accepting your order

Stay at least 6 feet away from the delivery person for as much of the interaction as possible.

Use your own pen to sign for your package

Hold onto your ID or use a disinfectant wipe during the verification process

Wear disposable glovesWash your hands or use hand sanitizer right after accepting your delivery

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